Shipping & fulfilment Switzerland: Essential information for online sellers

Delivery times: Delivery time expectations matter to customers. Within Switzerland, standard deliveries often take 1–3 business days, depending on distance and carrier. Special items such as bulky or temperature‑sensitive goods may require longer handling. Always state a realistic delivery window and include a buffer for logistical delays. Cross‑border shipments add customs clearance and transit time. Offer multiple options where possible: standard, express or pick‑up. Clear delivery information reduces customer inquiries and complaints.

Shipping costs & pricing: Shipping costs strongly influence buying decisions. You can charge flat rates, tiered fees by weight/size, or use a free‑shipping threshold. Include packaging, handling and potential return costs in your calculations. Many merchants use carrier‑negotiated rates and pass discounts to customers. Consider alternative models like a shipping subscription or customer‑specific rates. The most important point is that costs are shown transparently in the checkout so customers can see the total price before purchase.

Tracking, returns and customer service: Tracking boosts trust and reduces support requests. Provide parcel tracking and notify customers about status updates by email or SMS. For returns, create a simple, documented process with clear deadlines. Decide whether you provide prepaid return labels or have customers cover return postage. Record return reasons to identify recurring issues. Reliable customer support for delivery questions completes the fulfilment experience. If you work with fulfilment partners, ensure returns and data sync back into your shop system.